We aim to provide an excellent quality service to our members by ensuring all staff are fully inducted and trained to deal with enquiries. We will always treat all members with dignity and respect in a fair and honest manner. We are always be committed to improving our service and so any feedback will be welcomed and if possible acted upon.

Verbally

We encourage all members to talk to a member of staff if they have any comments or suggestions. The manager on duty will always be available to discuss any comments or concerns you may have. Managers are empowered to deal with most concerns. You may also talk directly with the senior management team via the main reception telephone number 020 8960 2221.

For operational matters please ask for Michelle Cannon

For membership and account matters please ask for Tamara Kissling

Email

Due to the nature of the clubs activities the relevant person may not be immediately available. On these occasions you may email your feedback to the relevant staff member using their initial and surname to @pgfc.org.uk.

Letter

If you would like to send in your feedback by letter please address correspondence to the Management Team, Portobello Green Fitness Club, 3 – 5 Thorpe Close, London W10 5XL.

Leave feedback online by completing a Member feedback form, or contact the Duty Manager at the club to complete a form. The comments and feedback on these forms will be sent to the Senior Management Team and discussed at the weekly team meetings. Appropriate action will be taken as necessary. We aim to provide a quality service at affordable prices to all members of the local community.

To help us monitor and access our performance we would like to hear from you! We welcome all feedback both positive and negative.

Please Click here for more information.